OUR APPROACH
Care for the home.
Respect for the hearth.
A clear product plan begins with the families who will use it.
Fit, quality and clear information.
Our approach brings fireplace suitability, product quality and straightforward customer information together. Before a purchase, customers will receive the applicable product specifications, fit requirements and instructions.
Use fireplace accessories only as directed and in accordance with manufacturer requirements. A reservation is an expression of interest, not installation approval.
Our commitments.
- Explain product features in plain language.
- Give customers pricing and suitability information before purchase.
- Communicate changes to the shipping schedule.
- Make no promises of specific heating output or fuel savings without supporting results.